Alex Mottershead

Deliberative & Analytical – I anticipate obstacles, break down challenges, and craft smart, sustainable solutions.

Highly Focused & Intentional – Every decision I make is thoughtful, ensuring that each experience is both practical and impactful.

Future-Oriented – I don’t just execute; I envision what’s possible and shape strategies that stand the test of time.

Manage recurring multi-month learning programs, overseeing program operations, LMS administration, participant communications, faculty coordination, and ongoing experience improvements.

Own company-wide program scheduling across the full portfolio, balancing faculty availability, program cadence, live events, sales windows, holidays, team capacity, and deferred-revenue timing.

Develop and present recommendations for program structure, operations, participant experience, and content, using decision frameworks and phased plans to clarify priorities and opportunities for improvement.

Coordinate initiatives across leadership, marketing, instructional design, admissions, faculty, production, and operations, moving work forward through clear planning, communication, and follow-through.

Manage HEROIC Insights, the company’s thought-leadership content program, partnering with a copywriter to shape ideas and review articles, newsletters, and social content through final approval.

Co-led the evaluation and selection of a replacement LMS and helped rebuild and migrate programs into MATRIX LMS.

Helped pilot and operationalise a new one-to-one Performance Coaching offering, supporting its integration into the organization's program portfolio.

Stepped into an in-progress programme launch to organize production of 42 video lessons, then partnered with an external instructional designer to build the LMS experience, refine student assets, and prepare faculty for delivery.

Created a training program to support incoming performance faculty as the organization expanded beyond its founding instructors.

Developed early cross-programmatic recommendations focused on program structure, participant experience, process improvement, and operational consistency.

Managed a four-month synchronous virtual program offered three times annually, supporting cohorts of 40 to 60 participants through LMS administration, faculty coordination, communications, and live delivery.

Produced and supported more than 130 days of virtual and in-person programming annually across the company’s core training portfolio.

Helped rebuild live and virtual program delivery after the pandemic and again following the loss of the company’s event space.

Served as second-in-command for multi-day in-person programs, coordinating event logistics, faculty needs, participant support, and live execution.

Produced The Referable Speaker webinar and Season 4 of the Steal the Show podcast, coordinating production and delivery.

Coordinate on-site logistics for weddings and special events, ensuring smooth execution from setup to breakdown across various venues.

Manage timelines, vendor communications, and client needs in real-time to deliver seamless, high-quality events.

Provide day-of support to the lead planner, assisting with vendor coordination, troubleshooting, and maintaining event flow.

Managed partner-facing programs and events for tourism and hospitality organisations, overseeing planning, communications, vendors, volunteers, documentation, CRM records, on-site delivery, and post-event reporting.

Implemented process improvements to streamline event planning, execution, and post-event analysis.

Chaired the Partnership Committee for Bucks County Career Pathways and served as committee member for Quakertown Alive Nature-Based Placemaking initiatives.

Originally hired as a Marketing & Events Intern, promoted to full-time Event Specialist based on performance and contributions.

Facilitated day-to-day production logistics, supporting creative direction and ensuring seamless collaboration between departments.

Managed communication, scheduling, and coordination for a cast and crew of 30, ensuring smooth execution across rehearsals and performances.

Called over 300 technical cues, overseeing deck, lighting, and sound operations during live performances.

Magna Cum Laude

General Business Studies Minor